Contact
Questions about the website navigation or policies? Send us a message. We’re happy to help with site information, links, and general guidance.
When to Contact Us
Use this form for questions related to the Chat42 website itself — things like page content, navigation, or the information on our help pages. We can clarify how the site works, point you to the right section, and forward suggestions to improve clarity or accessibility. If your question is about live video chat features such as moderation, matching, or in‑call tools, please note that those services are operated by third‑party providers. For in‑call issues, use the provider’s on‑screen tools or reach out to their support team.
Response Time
We aim to reply within a few business days. During busy periods it may take longer, but we review every message and appreciate your patience. If your question is time‑sensitive, include a short subject line like “urgent” or “accessibility” so we can prioritize correctly.
What to Include
- A clear subject and a short description of your question.
- Links or page names where you noticed an issue.
- Your device and browser (for layout or accessibility bugs).
Privacy Notice
When you submit this form, we receive the details you enter so we can reply. We don’t sell or trade your contact info. For live video calls, our third‑party providers manage their own systems and policies. For more details, read our Privacy Policy.
Frequently Asked Questions
Can you fix in‑call problems?
Live video features are run by third‑party providers. Use the report/block tools or contact the provider’s support for in‑call issues.
Can you remove someone from the platform?
We don’t control provider accounts. Use the built‑in report tools so moderators can review the case.
How fast will you reply?
Typically within a few business days, depending on volume.